Q. I have gone to the correct URL and logged in but all I get is "You do not have permission to view this site", why?
R. There are three different levels of security for example with level "High" being the setting that requires a user account and approval by the website coordinator in order to see any site content. So if you log in and get the following text "You do not have permission to view this site" this means the user account you're using has been denied access to the website.

Q. I have gone to the correct URL and logged in but all I get is "You do not have permission to view this site. Approval is pending.", what does that mean?
R. There are three different levels of security for example with level "High" being the setting that requires a user account and approval by the website coordinator in order to see any site content. So if you log in and get the following text "You do not have permission to view this site. Approval is pending." this means the user account you're using has been created but the Website Coordinator hasn't approved or denied it (usually means they just haven't had a chance to look at it yet).

Q. I can go see the site but I can't post to the guestbook, tributes, photo gallery, or accept tasks why?
R. There are three different levels of security for example with level "low" you can see a site just so long as you have the special URL (EXAMPLE: http://messages.hospiceofhumboldt.org/NAME/login.aspx); however, in order to post to the guestbook, tributes, photo gallery, or accept tasks you will need to be signed in. If you don't have an account go back to the special URL and click "Create an Account" in the upper right hand corner.

Q. I notice that I have tasks under my "My Tasks" and I didn't assign them to myself.
R. The task creation process allows the Website Coordinator to assign tasks so that is why they are showing up as yours. It is very simple to just click on the "Oops! I can't do this!" button next to the time & task that you're unable to do. Some people like to call the Coordinator also to give them a head's up that they will need to find someone else to complete this task.

Q. I messed up my email address when I entered it and would like to change it. How do I do that?
R. We do not currently have the ability for visitors to change their email addresses. If your email address is not correct you will need to create a new user account in order to correct your email address issue. You will be unable to create an account with the same username as your previous username.

Q. I am trying to create an account and I keep on getting a message telling me that I can't use my username. What should I do?
R. Try putting a number on the end of your username that makes sense to you and then try recreating your account (remember to re-enter password).

Q. I've forgotten my password now what?
R. Right underneath the "Log In" button there is a link for if you forget your password. Click the "Forgot password?" link and it brings you to a page where you enter your username and click the button "Email Password". This will email your username and password to your email account on record.

Q. I have tried going to the URL but all I get is "Unknown Website. Please check your spelling and try again".
R. Please double check spelling and any characters that might be in the website name as the URL is exactly what the Website Coordinator set it up as. If at all possible ask them to navigate to home page of the website and then copy the URL into an email to you.

Q. How do I get help if I have a problem not covered by the help guides?
R. The email address is support@hospiceofhumboldt.org. We try to respond as quickly as possible during regular business hours (M-F, 9-5 Pacific Standard Time).

Q. How can I get help handling my grief?
R. Hospice of Humboldt has weekly grief sessions that anyone who lives in our service area is welcome to attend. See Hospice Website for dates, times and locations. There is also a list of books which may help you listed under Bereavement Services.

Q. I am the Site Coordinator and my website has disappeared?
R. There are several reasons your website could have disappeared. One is that no one visited it for 3 months and it was auto deleted from our site - that happens after 3 months of inactivity. The second reason, although more rare, would be that something in our Privacy Policy or Terms of Use was violated and we took the site down to investigate and resolve allegations. Lastly, there is always the possibility of technical difficulties on your end, our end, or maybe you forgot your URL. If you suspect you forgot your URL please email support@hospiceofhumboldt.org and give us as close an approximation as possible of what you think the site was. To positively identify you as the account holder we might need to ask you more questions.

Q. What are the Design and HTML tabs supposed to be used for on text input boxes for the Journal, Guest Book, and/Tribute entries page? Example:

R. If in entering and editing text you want the normal formatting attributes of Bolding, Italicizing, Underlining and changing font color then use the "Design" tab. If you are a more advanced user and prefer to control your text formatting by writing "HTML" code then use the "HTML" tab (Most users should use "Design").

Q. When I go to the photo gallery page a photo will all of a sudden take up the whole page, why?
R. If you use your mouse's scroll wheel while your cursor is on a photo it auto zooms in or out depending on whether you roll the wheel away from you (zoom in) or towards you (zoom out). To get out of a "blown" up photo go to the middle of the photo and zoom out until the photo is regular sized - you will notice the scroll wheel operation returns to normal.